Professional experience

• Built my own AI model, virgo-1.0-angkor, and the Virgo AI by KSN platform to serve it.
• Delivered seven AI tools in one installable app: chat, speech-to-text (Whisper), text-to-speech with Khmer voice, image, video, music, and 3D generation with AR view.
• Designed an AI gateway that routes requests across virgo-1.0-angkor, Cloudflare Workers AI (Llama, DeepSeek-R1, GPT-OSS, Qwen), Gemini, OpenAI, and Hugging Face.
• Added private on-device inference with WebGPU models, saved conversations, chat export, and an owner dashboard.
• Published and protected the platform through Cloudflare DNS, proxy, and SSL/TLS.

• Manage containerized workloads and cloud infrastructure using Docker, Kubernetes, AWS EC2, and AWS EKS.
• Build and improve Jenkins and GitLab CI/CD pipelines for automated build, test, deployment, rollback, and release workflows.
• Automate infrastructure, configuration, deployment, patching, and operational tasks using Ansible.
• Implement monitoring, tracing, and centralized logging with Zabbix, Grafana, Prometheus, Jaeger, OpenTelemetry, Elasticsearch, and ELK practices.
• Administer Redis, RabbitMQ, Kafka, Keycloak, APISIX, WSO2, Apache Superset, Nexus Repository, and SonarQube.
• Designed and implemented bilingual Khmer/English 3CX IVR call flows, including Auto KYC verification, SMS OTP, API integration with core banking and CRM, and agent queue routing.
• Troubleshoot production and non-production incidents and coordinate vulnerability remediation across teams.

• Resolved technical support requests and critical end-user issues within defined service timelines.
• Maintained IT fixed-asset records, maintenance records, and twice-yearly asset counts.
• Supported HQ and Phnom Penh branch IT operations and preventive maintenance activities.
• Investigated client computer issues, including malware detection and remediation.

Academic foundation in information technology, systems, networking, software, and technical problem solving.